Frequently Asked Questions
Everything you need to know about your Bernardo 1946 experience.
How do I determine my correct size in Bernardo footwear?
Most of our styles run true to size; however, we recommend checking the specific size guide located on each product page for detailed measurements and fit tips.
What is your return policy for online orders?
We accept returns of unworn, undamaged merchandise in original packaging within 30 days of purchase for a full refund, excluding shipping costs.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location but generally take between 3-7 business days for domestic delivery.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. We are working on expanding our reach to international customers in the near future.
How should I care for my leather sandals and boots?
To preserve the quality of our premium leathers, we recommend using a soft, dry cloth to remove dirt and applying a high-quality leather conditioner periodically.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement.